Privacy Policy

Pixpad (“we”, “us”, or “our”) takes your privacy seriously. This Privacy Policy explains how we handle information when you use our public image tool pages (such as individual feature landing pages) and the Quick Image Editor (together, the “Tools”).

We designed the Tools so that everyday editing can stay on your device whenever possible, and so that cloud processing for AI features is limited, purposeful, and short-lived.

This policy applies to visitors and signed-in users who use the marketing tool pages and Quick Image Editor within the Pixpad web application. It does not replace separate policies that may apply to other Pixpad products (for example, the full workspace editor or billing flows) where those products publish their own terms.

Protecting your privacy is central to how we provide the Tools. We collect only what we need to run a feature you request, apply technical and organizational safeguards around cloud processing, and delete uploaded images from our processing environment within two hours after an AI job completes (or fails).

We do not use your uploaded images to train public or third-party AI models, and we do not sell your personal data.

The following capabilities run entirely in your browser. Your image files are processed locally on your device and are not transmitted to our servers for those operations:

Because these edits stay on your device, we do not receive the underlying image bytes for those tasks. You remain in control of saving or exporting results from your browser.

If you are signed in and separately choose to save an asset to your Pixpad library, that save action follows your account storage settings and is distinct from the browser-only processing described above.

AI-powered capabilities require sending your image to our cloud infrastructure so we can run the model and return a result. These features currently include background removal (cutout), expand/outpaint, inpaint, and upscale.

When you start an AI task, your image is uploaded securely for processing. After the job finishes or fails, we delete the uploaded source and generated intermediates from our processing storage within two hours. We retain only minimal technical logs (such as timestamps, job status, and error codes) needed to operate and secure the service—not the image content itself.

If you create an account or use workspace features, we process account identifiers, authentication data, and project or asset metadata as needed to provide those services. This policy’s image-handling rules focus on the Tools; broader workspace data practices may be described in other Pixpad documentation.

If you contact support, we process the information you provide so we can respond to your request.

We use cookies and similar technologies that are necessary for security, session management, and basic site functionality. We may also use privacy-conscious analytics to understand feature usage and improve reliability. Where required by law, we will request your consent before placing non-essential cookies.

We use industry-standard measures such as encryption in transit (HTTPS/TLS), access controls, and monitored infrastructure for cloud AI processing. No method of transmission or storage is completely secure; if you believe your interaction with us is no longer secure, please contact us promptly.

We do not sell your personal information. We share data only with service providers that help us host, process, or secure the Tools (for example, cloud GPU providers and storage vendors), under contracts that require them to protect your information and use it only to deliver services to us.

We may also disclose information if required by law, to protect rights and safety, or in connection with a merger or acquisition subject to appropriate confidentiality protections.

Depending on where you live, you may have rights to access, correct, delete, or restrict certain processing of your personal data, or to object to processing and request portability. To exercise these rights, contact us using the details below. We will respond within the timeframes required by applicable law.

You can avoid AI cloud processing by using only browser-only tools. Closing your browser tab clears locally processed data unless you have saved files to your device or account.

The Tools are not directed to children under 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us personal data, please contact us so we can take appropriate steps.

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. Material changes will be highlighted on the Tools or communicated through other reasonable means where appropriate.

If you have questions about this Privacy Policy or our data practices for the Tools, reach out through the support channels listed in your Pixpad account or on our website.